Exchange Policy

Purchases made from our online store can be sent back for exchange. Aslub allows its customers to exchange their purchases as per the terms mentioned below:

1. For all purchases, you have 15 days from the day of delivery of your order. Note: The item will be replaced with the same category item.
2. Ensure that the item is in its original condition and packaging along with all the tags. (Note: Our team has the right to ask for pictures if needed as per policy.)
3. Exchanges are not applicable for accessory items such as Hijab Pins, Hair Accessories, Brooches, etc.

This Exchange Policy is void if:
1. The item is not being returned with its original packing.
2. The item is damaged, torn, or discolored.
3. An item emits, odors, perfume scents, has stains, or any other signs of the item being used/washed.
4. The item is not what the customer had purchased from Aslub.
5. The product is missing the price or brand tag on the item.

Note:
Aslub has the right, at its sole discretion, to accept or deny the request to exchange.
Once our team has accepted the "request for exchange", you will be notified via phone call or SMS.