Where does Aslub deliver to?
Aslub delivers within Pakistan. Please check our shipping policy for detailed delivery areas and any restrictions.
How much does Aslub delivery cost?
Delivery costs vary based on your location and the shipping method chosen. The exact cost will be calculated at checkout. Occasionally, we offer free shipping on certain orders, so be sure to look out for these promotions!
Is a signature required for my delivery?
Yes, for security and assurance, a signature is generally required upon delivery for high-value orders. For other orders, it may vary depending on the courier's policy and your chosen shipping method.
Can I return an online order in store? How do I return or exchange unwanted items?
Currently, online orders cannot be returned in-store. To return or exchange an item, please use our return portal or contact our customer service team for assistance. You’ll need to mail the item back to us with the provided return label.
How long do I have to return or exchange an item? Where do I send my returns?
You have 10 days from the date of delivery to return or exchange an item. Returns should be sent to the address provided on our return label or by our customer service team.
How long does it take for you to refund me if I return some items?
Once we receive and process your return, refunds typically take 5-7 business days to reflect in your original payment method, depending on your bank or card issuer.
I cannot find the item I want online.
If an item is unavailable online, it may be out of stock. However, you can contact our customer service team to check for availability or receive updates on restocking.
How do I find out about the style, fit, or fabric of an item?
Each product page provides detailed information on style, fit, fabric, and care instructions. If you need more details, feel free to reach out to our support team.
How can I choose the best size for me?
We offer a detailed size guide on our website to help you select the right size. For additional assistance, you can contact our customer service team.
Which methods of payment do you accept?
We accept COD (Cash on Delivery), Online Bank Transfer and Credit/Debit card.
What if I wish to speak to someone before placing my order?
Our customer service team is available to assist with any questions before you place your order. Please contact us by phone, email, or live chat.
I didn’t receive an order confirmation.
If you haven’t received an order confirmation, check your spam or junk folder. If it’s still not there, please contact our customer service team to confirm your order.
What are the benefits of setting up an account with your website?
Creating an account with Aslub allows you to track orders, save your details for faster checkout, manage your preferences, and receive exclusive offers and updates.
If I forget my account password, what do I do?
Click "Forgot Password" on the login page, and follow the instructions to reset it. If you need further help, contact our support team.
How safe will my personal data be?
We are committed to protecting your data. Our website uses secure encryption methods to safeguard personal information, and we adhere to strict privacy practices. Please see our Privacy Policy for more details.