FAQ's
Is the shipping free?
Yes, nationwide shipping across Pakistan is included in the price. We deliver via PostEX, TCS, Pakistan Post with a 3-4days delivery time.
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order. Orders made before 2 PM (CET) will be picked, packed and shipped the same day. Delivery time is usually 3-4 working days with PostEX, TCS and Pakistan Post.
Can I change or return my item?
If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 10 days after you have received your package, as long as the item has not been used.
Is a signature required for my delivery?
Yes, for security and assurance, a signature is generally required upon delivery for high-value orders. For other orders, it may vary depending on the courier's policy and your chosen shipping method.
Can I return an online order in store? How do I return or exchange unwanted items?
Currently, online orders cannot be returned in-store. To return or exchange an item, please use our return portal or contact our customer service team for assistance. You’ll need to mail the item back to us with the provided return label.
I cannot find the item I want online.
If an item is unavailable online, it may be out of stock. However, you can contact our customer service team to check for availability or receive updates on restocking.
How do I find out about the style, fit, or fabric of an item?
Each product page provides detailed information on style, fit, fabric, and care instructions. If you need more details, feel free to reach out to our support team.
How can I choose the best size for me?
We offer a detailed size guide on our website to help you select the right size. For additional assistance, you can contact our customer service team.
What are your payment methods?
COD (Cash on Delivery), Online Bank Transfer and Credit/Debit card.
How safe will my personal data be?
We are committed to protecting your data. Our website uses secure encryption methods to safeguard personal information, and we adhere to strict privacy practices. Please see our Privacy Policy for more details.